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Ticket Thread Command

Ticket Thread Command

✨ Overview​

With /ticket thread, you can:

  • 🔐 Create a private staff thread for the ticket

🧾 Command Details​

  • Type: Slash Command
  • Permission Required: Staff
  • Usage:
/ticket thread

Parameters​

ParameterTypeRequiredDescription
reasonTextOptionalThe reason for creating the thread

💡 When Should You Use This?​

Use /ticket thread when:

  • 🔐 if you need to discuse something with other staff or owner which the user should'nt see.

📌 Example​

/ticket thread

➡️ Szenario 1: You are a support team member and you want to discuss something with other staff members or the owner which the user should'nt see, so you create a private staff thread for the ticket:

Thread Refund Example

After executing the command, a private staff thread will be created for the ticket:

Thread Created Example

You see now the thread and can discuss with other staff members.

Thread Inside Example

So your answer could be something like this:

Thread Answer Example
warning

Please do not @mention roles or users which are not supposed to have access, as this grants access to this staff thread.

📝 Notes​

  • 🔐 Only one thread can be open per ticket at a time. If a thread already exists, it will not create a new one. Instead, it will return the existing thread.