Pause ticket creation during a vacation, an event or a company break — with a message your members understand.

Guide to Holiday Mode

Support teams are people. Holiday mode lets you close the door politely instead of leaving members waiting in a ticket nobody reads.

Holiday Notice

Holiday mode is a premium module. You can also unlock premium with Vote Coins.

When to Use It

Christmas, summer break or a team offsite
A release night where your staff is busy elsewhere
A planned maintenance window
Any period where a ticket would sit unanswered for days

Configure It

Open the module

Server dashboard → Settings → Holiday Mode → Configure.

Holiday Module

Fill in the fields

Holiday Fields

Field	Description
Prevent Ticket Creation	The actual switch — block new tickets while the holiday is running
Holiday Start	When the holiday period begins
Holiday End	When it ends
Holiday Message	The main text members see when they try to open a ticket
Holiday Reason	A short reason shown below the message, e.g. `Christmas Break`

Enable the module

Turn the module on and press Save. Holiday mode only applies while the module is active.

How the Period Works

Start	End	Behaviour
Set	Set	Ticket creation is blocked between the two dates
Empty	Empty	Ticket creation is blocked as long as the module is enabled
Only one set	—	Treated like "no period" — the module blocks while it is enabled

Set both dates if you want the block to end by itself. With only one date, the block runs until you disable the module manually.

What Members See

Instead of a new ticket, the member gets an ephemeral embed containing:

Your Holiday Message — or a default text if you left it empty
The period as Discord timestamps, if you set both dates
Your Holiday Reason, if you set one

Example

🏝️ We are on holiday

We are currently on vacation and will be back soon!

Period: 24 December 2026 — 2 January 2027
Reason: Christmas Break

Discord renders the period in each member's own time zone, so nobody has to convert anything.

If you turn Prevent Ticket Creation off but keep the module enabled, tickets can still be created. Use this when you only want to slow expectations down rather than stop support completely — combine it with a line in your ticket panel description.

Before You Leave

Close or answer the tickets that are still open.

Write a Holiday Message that says when you are back, not just that you are gone.

Set Start and End so the block lifts itself.

Open a test ticket to see the notice with your own eyes.

Consider a scheduled close for tickets that are already resolved.

Troubleshooting

Problem	Fix
Tickets are still created	The module is disabled, Prevent Ticket Creation is off, or the current time is outside the period
The block does not lift	Only one of the two dates is set — set both, or disable the module
The notice is empty	No Holiday Message set — TicketWave falls back to a default text
Nothing happens at all	Holiday mode requires premium

Next Steps

Limits, Cooldowns & Captcha (Other ways to control ticket volume)
Design Your Ticket Panel (Set expectations before the click)
/ticket closeschedule (Clean up before you leave)

Holiday Mode