First Words

TicketWave is a Discord bot that handles support tickets for your server. Instead of having support requests scattered across DMs or a general channel, everything gets organized into neat little tickets that your team can manage together.

It's basically a help desk system built right into Discord. Members hit a button, a ticket opens up, fill out some information through our ticket step system, connect necessary account details like Steam, CFX (FiveM) or GitHub and you handle it directly from Discord.

Philosophy

TicketWave is built directly around Discord workflows:

• Tickets are created inside your server
• Staff manage tickets through Discord channels and threads
• No external ticket queues or systems to check

👋 This means your team can handle support without leaving Discord, and your members get a seamless experience without needing to navigate to external sites or portals.

Simplicity First

No complex dashboards or enterprise setup.

• Get started in minutes with intuitive commands and a web dashboard for advanced features.
• Focus on helping your community, not learning complicated software.
• Automation and customization options available, but not required to get up and running.

🟢 Whether you're a small community or a large server, TicketWave scales with you. Start simple and add features as you grow.

Staff Efficiency

TicketWave is designed to make your support team more efficient:

• Claiming system to avoid duplicated effort
• Priority levels to visually organize tickets
• Ticket Steps and external Integrations (like Steam, CFX, GitHub) to gather necessary info before staff even look at the ticket

⌛ We believe that your staff's time is valuable. TicketWave helps you to use the time more efficiently, so you can focus on other things.

Modular and Customizable

TicketWave is designed to be flexible and customizable.

Meet LunAI

🤖 LunAI is our AI assistant built into TicketWave. It helps you manage your tickets more efficiently by providing AI-powered suggestions and automations.

🧠 LunAI is the assistent for every support staff member you defined. It's like a staff member which is always there if you need him.

Szenario 1: "The ENTER athlete"

Let's imagine you get a ticket from a user which can't press ENTER enough...

# Today at 14:03:
[User]: Hello
[User]: I have a problem
[User]: Can you help me?
[User]: Is an staff online?

* ...Four messages sent in five seconds, but no information about the problem...

# Today at 14:04:
[User]: Okay I need help with my account
[User]: I can't login
[User]: I forgot my password
[User]: Can you reset it for me?
[User]: Do you need the username?

* ...Now we have some information about the problem, but it's still a mess...

# Today at 14:04:
[User]: My username is "JohnDoe123"
[User]: I also want to change my email
[User]: Should I send you the new email?

* ...Okay, after 20 messages we have collected 30% of the information we need, but it's a mess to read and understand...
* ...A staff member needs to read through all the messages to understand the problem and gather the necessary information, which takes a lot of time and effort...

# Today at 14:21:
[Staff]: Hello JohnDoe123 👋, I see that you have a problem with your account. Can you please provide me with the new email address you want to use?

👉 So what is the solution? LunAI!

LunAI could summarize:

[LunAI]: Hello JohnDoe123 👋,
Summary: The user wants help recovering access to their account, resetting their password, and changing the email connected to the account.

✨ Now the staff member could read one sentence and understand the problem, instead of reading through 20 messages. This saves time, reduces frustration for both staff and users.

Szenario 2: "The important man"

Let's imagine you get a ticket from a user which mean that his concern is super important and urgent.

# Today at 17:48:
[User]: Hello, I found a security vulnerability in your system. I can access other users' data without authorization. Please fix this as soon as possible.

# Today at 17:49:
[LunAI]: Hello, I set the priority of this ticket to "🔴 Urgent"!

* Now the ticket priority is automatically set to "🔴 Urgent" and will be visible to your staff faster.

Now your staff can quickly follow the following workflow:

With LunAI, you can automate the prioritization of tickets based on the content of the user's message, so your staff can focus on the most important tickets first.

When to use TicketWave?

👉 You should use TicketWave if you want to:

💬 You want structured support in Discord

If your server currently handles support via:

• DMs with staff
• A single support channel where all requests are posted
• External ticketing systems that your members find confusing or inconvenient
• Random threads popping up in your server for support requests
• Manual pinging of staff for support requests TicketWave organizes all support requests into structured tickets that your staff can manage together.

🧑‍🤝‍🧑 You run a community or server with active members

Ideal for:

• Discord communities
• Gaming servers
• SaaS or dev tool support servers
• Creator / fan communities

📈 You need scalable support handling

When support volume grows:

• messages get lost
• staff gets overwhelmed
• response times increase

TicketWave helps you manage support efficiently as your community grows, with features like ticket claiming, priority levels, and auto-close scheduling.

🔴 When NOT to use TicketWave

• You need a full external helpdesk (email + CRM system)
• You want to handle support entirely outside of Discord
• You get one support request per month and don't want to have a structure 😥
• You want to use support channels for general discussion and don't mind the chaos that comes with it 😎
• You don't think that privacy is important to your community and everyone should see all support requests 😬

⚠️ TicketWave is designed for support handling within Discord. If your needs don't align with that, it may not be the right fit for you.

How did TicketWave start?

I (Tuncion) coded a ticket system bot for my own purpose in the past. I can't say it exactly but it need to be around 2020 or 2021. This ticket system was also with a ticket step system and had some basic features. Many people already asked me if they can use it for their own server and I always said "No, it's just for me". They also offered good money but I also declined because I wanted to be unique and I don't care about the money. But after some time I thought it would be a waste if I just let it rot on my server. So I decided to make it public and share it with the world. This Bot where the ticket system was included had after some years the big problem that it depend on a old library (discord.js v12) and it contains a lot of other code.

So I decided to rewrite the whole bot from scratch with a new codebase and the newest library with the newest available features. I also wanted to make it better and add more features to it. And that's how in December 2025 TicketWave was born and started the root development. After some months of development (Bot, Website and Docs), testing and bug fixing, we finally launched TicketWave in March 2026.

I planed to offer this bot for free forever but because of some costs like hosting I'm forced to add a premium subscription to cover the costs. But I also wanted to make sure that everyone can use the bot and that's why the free version is still powerful. I took the lowest/fairest price I could calculate for a subscription (4.99€ per month).

At this point I want to thank everyone who is using TicketWave and giving me feedback. You are the reason why I'm doing this and I'm really grateful for that. This is not just a project for me, it's a passion and I'm really happy that I can share it with you. I hope you will love using TicketWave as much as I loved creating it. I use TicketWave personally for my own discord servers and hope that it will help you as much as it helps me ♥️

Can I contribute to TicketWave?

Yes! We love to hear your community szenarios and feature requests.

💬 Speak with us in our Support Discord.

Our intention:

1. No generic solutions
2. No "one size fits all" features
3. No "enterprise" features that 99% of the users don't need
4. Focus on features that solve real problems for real communities
5. Specific solution for specific problems in a big ecosystem of features that can be combined

🧩 Let's find the best solution for your community together.

What can you expect in the future?

We are really excited to see how the community will use it and what kind of feedback we will get. We are always open for suggestions and feedback, so feel free to reach out.

Every support is individual and every server has different needs. That's why we want to make sure that we listen to the community and add features that are requested by the users. We also want to make sure that we keep the bot up to date with the latest Discord features and changes.

So please don't hesitate to reach out to us with your feedback and suggestions. We are always happy to hear from you and we will do our best to implement your ideas and make TicketWave even better.

Conclusion

TicketWave is not just a bot, it's a solution for your community's support needs. It's designed to be simple, efficient and customizable. We are really excited to see how your community will use it.