Overview
Learn more about TicketWave's dashboard and how to use it.
Dashboard Overview
TicketWave offers a powerful and intuitive dashboard to manage your support tickets, customize settings, and access various features. This page provides an overview of the dashboard's main sections and functionalities.
What is a dashboard?
The dashboard is a web-based interface that allows you to interact with TicketWave in realtime without needing to use Discord commands. It provides a centralized location for managing your tickets, configuring settings, and accessing analytics.
Why you don't just use commands?
Discord offers nowadays a lot of features that can be used. However, we think we only could provide the best experience by offering a dashboard. It allows us to provide a more user-friendly interface and the possibility to customize/adjust the bot to your needs. We also want to provide a more visual experience, with graphs and charts to help you understand your ticket data better.
Configuration Guides
Every feature of TicketWave is configured in the dashboard. These guides walk you through the modules one by one.
Settings Page
How the module grid, creators and the save bar work
Ticket Categories
Organize your support with categories and subcategories
Ticket Panel
Build the message your members click
Limits, Cooldowns & Captcha
Keep spam and raids out of your ticket system
Holiday Mode
Pause ticket creation while your team is away
Feedback & Ratings
Collect star ratings after a ticket is closed
LunAI
Automatic prioritisation and ticket summaries
Log Channels
Send every ticket event where your team needs it
Transcripts
Keep the conversation after the channel is gone
Analytics
Turn support numbers into decisions
Branding
Make every embed look like your own bot
How is this guide?