/ticket close
Close an active ticket with an optional reason.
Ticket Close Command
The /ticket close command closes an active ticket. Staff can close any ticket; users can only close their own. Optionally provide a reason, or close silently without notifying the ticket creator.
Usage
/ticket closeParameters
| Parameter | Type | Required | Description |
|---|---|---|---|
reason | Text | Optional | The reason for closing the ticket |
silent | Boolean | Optional | Close without notifying the ticket creator |
When to Use This
Use /ticket close when:
- The issue has been resolved and no further action is needed
- The ticket is no longer relevant
- You want to close with a message explaining what was done
Examples
Closing with a reason — an issue was investigated and resolved in a specific patch. You close the ticket and explain what was fixed:
Closing silently — you want to close a ticket without sending a notification to the ticket creator:
Notes
- Closing a ticket deletes the channel and marks it as closed.
How is this guide?