Ticket Claim Command

The /ticket claim command assigns you as the responsible staff member for a ticket. This signals to the rest of your team that you are handling it, preventing duplicated effort.

Usage

/ticket claim

No parameters required.

When to Use This

Use /ticket claim when:

• You're taking responsibility for a specific ticket and want your team to know
• Your team has defined areas of responsibility and this ticket falls under yours
• You want to avoid two staff members working on the same ticket simultaneously

Example

Your support team has several open tickets. Running /ticket claim inside a ticket marks it as yours, so other staff know not to pick it up.

Notes

• Claiming can be disabled globally from the Dashboard under Settings if your team doesn't use this feature.