/ticket add
Add a user or role to an existing ticket channel.
Ticket Add Command
The /ticket add command grants a user or role access to an existing ticket channel. This is useful when you need additional help on a ticket or want to involve another team member.
Usage
/ticket addParameters
| Parameter | Type | Required | Description |
|---|---|---|---|
user | User | Optional | The user to add to the ticket |
role | Role | Optional | A role to add all members of that role will gain access |
reason | Text | Optional | Explanation for adding them |
At least one of user or role must be specified.
When to Use This
Use /ticket add when you need another person or team to assist with an existing ticket.
Examples
Adding a user — the ticket creator mentions someone with more knowledge about the issue, so you add them directly:
Adding a role — you want everyone with a specific role to have visibility and access to the ticket:
Notes
- Adding too many users to one ticket can make communication harder to follow. Add only the people who are actually needed.
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